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Dec-Iron | The Balcony Company

Terms of Use

Last updated October 28, 2026

These terms apply to deciron.com (the "Site") and the software that runs it, including its connection to QuickBooks Online (together, the "Service"). The Service is provided by The Balcony Company Inc. ("Dec-Iron", "we", "us"), 89 Lowe Avenue NW, Concord, NC 28027 · 704-750-0444 · sales@deciron.com. By using the Service you agree to these terms.

1. What the Service does

The Service lets customers configure and price Dec-Iron products, pull quotes, and place orders. When an order is placed, the Service creates the customer and the invoice in Dec-Iron's QuickBooks Online account, and QuickBooks emails the invoice. Payments made on that invoice are reported back to the order.

2. License

We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service to price, quote and buy Dec-Iron products. You may not copy, resell, reverse-engineer, scrape or interfere with the Service, or use it for any unlawful purpose. The Site, its software, drawings, text and images belong to Dec-Iron.

3. Quotes and prices

Prices are calculated from the measurements and options you enter. A quote is valid for the period shown on it. Opening a quote's link re-prices it at that day's rates and freight. We may correct obvious errors before production begins.

4. Orders and payment

Your order is confirmed when you place it. You pay through the QuickBooks invoices we send, by ACH or by credit card; credit card payments include the cc fee shown when you choose how to pay. A deposit (or a prepayment of the whole order, when agreed) starts the process: its invoice comes with your order, the balance invoice when the deposit is paid (with its due date), and any progress payment is invoiced when its stage is reached. Each invoice lists the payment schedule. In-stock products ordered from their own page are paid in full at the order (Prepayment, the estimated shipping included). Prices do not include sales tax; it is added where the law requires it. Invoices for charges added after the order (items the customer adds, or the balance of the shipping after the shipment) are due on receipt.

5. Measurements, drawings and approval

You are responsible for the measurements you provide. We send shop drawings for your approval, and fabrication starts only after you approve them. Custom products are not returnable, and the deposit is non-refundable once drawings are approved.

6. Shipping

Shipping and delivery follow the shipping option you choose (door-to-door delivery, pick-up at FedEx, or pick-up at Dec-Iron) and the terms of purchase stated with it. The shipping on quotes and orders is an estimate: once the shipment is made, any balance is invoiced: freight changes by the forwarder, and services not included in the shipping (liftgate, delayed receipt or warehouse charges, reconsignment and others).

Returns, damage and warranty

  • No returns and no refunds. Custom products are not returnable.
  • Defective product: Dec-Iron replaces it with the correct one promptly. No refund.
  • Wrong product shipped: Dec-Iron sends the right product at no extra cost to you.
  • Damaged in shipping: when the freight is delivered, mark the damage as an exception with the carrier and send Dec-Iron photographs of the freight's condition, so that Dec-Iron can claim the cost of the repair or the replacement. You do not wait for FedEx to pay: once Dec-Iron has all the documentation needed, it immediately starts making the replacement, takes the product back to repair the damage, or, at its discretion, accepts the charges of a local repair.

Full terms: our Shipping & Returns policy and our Limited Lifetime Warranty.

7. Warranty

Products are covered by the Dec-Iron warranty published on the Warranty page. Except for that warranty, the Service is provided "as is", without other warranties of any kind, to the extent the law allows.

8. QuickBooks Online connection

The Service connects only to Dec-Iron's own QuickBooks Online company, with the permissions Dec-Iron grants through Intuit. It uses that connection only to create and update customers, products and invoices, to send invoices, and to read the payments made on them. Connection credentials are stored encrypted. Dec-Iron can disconnect at any time from its admin page or from QuickBooks. We do not sell or share QuickBooks data with anyone. Use of QuickBooks is also subject to Intuit's own terms.

9. Limitation of liability

To the extent the law allows, Dec-Iron is not liable for indirect, incidental or consequential damages arising from use of the Service, and our total liability for any claim is limited to the amount you paid for the order concerned.

10. Privacy

How we handle your information is described in our Privacy policy.

11. Governing law

These terms are governed by the laws of the State of North Carolina. Any dispute will be heard in the state or federal courts serving Cabarrus County, North Carolina.

12. Changes

We may update these terms. The new version is posted here with a new "last updated" date and applies from then on.

13. Contact

The Balcony Company Inc. (Dec-Iron) · 89 Lowe Avenue NW, Concord, NC 28027 · 704-750-0444 · sales@deciron.com