Dec-Iron Products by TBC
LIMITED LIFETIME WARRANTY AND PURCHASE CONDITIONS
The Balcony Company Inc. ("TBC") provides the following Limited Lifetime Warranty for its products, subject to the terms, conditions, and limitations outlined herein.
1. Definition of Lifetime
The Limited Lifetime Warranty remains valid for as long as Dec-Iron remains in business.
2. Definition of Product
This warranty applies exclusively to iron products sold by TBC, except for those sold "as is," on clearance, at a discounted price due to defects, or provided as compensation.
3. Filing Claims
All warranty claims must be submitted via email with accompanying photographs sufficient to allow TBC to determine warranty applicability and resolution.
4. Transportation
TBC ensures its products are insured during transit, guaranteeing their arrival in undamaged condition. The purchaser must inspect the product upon receipt and immediately notify TBC of any transportation-related damage.
In the event of damage, the purchaser may:
(a) File a claim directly with FedEx and seek reimbursement for repair costs, which FedEx typically honors within approximately two months; or
(b) Request TBC’s assistance in filing a claim.
In cases of total loss, TBC will either provide a replacement product from stock or commence fabrication of a new product. TBC will file a claim with FedEx for reimbursement, including any legitimate expenses the purchaser wishes to include. However, FedEx retains discretion over claim approvals.
For claim verification, FedEx may inspect or retrieve the damaged product. Failure to retain the product until the claim process is complete may render the purchaser liable for its full value.
Claims for labor costs, missed deadlines, fines, emotional distress, or similar losses are not covered.
TBC's standard shipping does not include lift-gate services or indoor delivery. Customers must arrange for appropriate unloading, such as using a forklift or manually dismantling the crate. Lift-gate services must be requested at the time of purchase. Reconsignment fees for address changes are not covered and must be paid by the customer.
5. Registration
Warranty coverage requires proper installation. Customers must register the warranty by submitting photographs of the installed product, including close-ups verifying proper sealing in accordance with TBC’s installation guidelines. Upon receipt, TBC will confirm registration, and the images will be accessible on its website.
6. Sealing Requirements
To prevent internal rust due to water intrusion, sealing the balcony is mandatory for warranty coverage.
7. Early Deterioration Prevention
The purchaser must maintain the product, including periodic cleaning to prevent clay stains that resemble oxidation. Within three months of installation, the purchaser must monitor for scratches or paint defects and address them immediately.
Surface scratches and normal wear are not covered. Walking surfaces should be protected with epoxy paint, vinyl, or another appropriate covering if subject to foot traffic.
If rust appears within the warranty period from the invoice date or registration, TBC will remediate the issue at no charge. After the warranty period, remediation will be offered at 75% of standard rates plus material costs. A one-year renewal applies if TBC repaints the product. Repairs by third parties void the warranty.
8. Powder Coating Finish and Warranty Coverage
TBC provides powder coating as the standard finish for its products, with the following classifications:
- Standard Powder Coating: A single layer of powder applied to the surface after cleaning. This finish is applicable only to aluminum products and interior steel products.
- Double Powder Coating: A two-layer process where the first layer is a zinc-rich primer, followed by a second coat, each cured separately. This finish is applied to steel products intended for outdoor use.
9. Extended Warranties
Extended warranty options are available for purchase at the time of sale and must be registered upon installation.
10. Welds Warranty
Welds are guaranteed for the lifetime of TBC’s business under normal use.
11. Installation and Safety Warranty
TBC certifies its products meet or exceed International Building Code standards, including height, picket spacing, and a 60 lb/sq ft live load capacity. However, structural integrity depends on proper installation. While TBC provides framing guidelines, a local engineer must approve the supporting structure.
TBC does not guarantee or insure the quality of the wall or structure where the product is installed. Ensuring structural soundness is the responsibility of the customer or installation contractor. TBC is not liable for structural issues such as water damage or termite infestation.
12. Satisfaction Guarantee
TBC ensures that the product delivered will closely resemble the product displayed online. Over time, minor design improvements may result in slight variations. The specifications provided to the customer will match or be exceeded by the final product.
13. Returns
Products incorrectly shipped by TBC may be returned and will be replaced at no cost to the customer. Defective or damaged products will be repaired or replaced at TBC’s discretion. If irreparable, they will be replaced.
14. Custom-Made Products
Custom products are non-returnable.
15. Repairs by Others
For defective products requiring repair, the purchaser must provide digital images of the damage. TBC will assess the damage and determine a fair reimbursement based on local labor rates for welding or painting. TBC will select the repair contractor, and the purchaser must pay for services upfront and submit the bill to TBC for reimbursement.
16. Limitation of Liability
The Limited Lifetime Warranty provided by TBC is the sole warranty applicable to this product. It replaces all other express or implied warranties, including but not limited to merchantability and fitness for a specific purpose. TBC assumes no additional liabilities unless expressly authorized in writing.
This warranty does not cover products subject to accident, negligence, alteration, abuse, or misuse. Coverage is limited to products within the continental United States.
17. Good Faith
TBC values integrity and customer satisfaction. Our products are manufactured with care and professionalism. We guarantee fair treatment and a commitment to quality service.
Pedro L. Sánchez
Owner, The Balcony Company Inc.
CUSTOMER NAME:_______________________________INVOICE#:_______________
I agree with the terms explained on this document.
________________________ ________
CUSTOMER SIGNATURE DATE