Privacy policy

Last updated October 6, 2026

This policy explains what information The Balcony Company Inc. (“Dec-Iron”, “we”, “us”) collects when you use deciron.com, how we use it, and the choices you have.

The Balcony Company Inc. (Dec-Iron), 89 Lowe Avenue NW, Concord, NC 28027. Phone 704-750-0444. Email sales@deciron.com.

• What you type in: your name, company, email, phone number, project name, project address and estimated date of purchase, when you register at the cart, pull a quote or check out.
• What you choose: the stair you configure, the shipping option you pick, and how you pay (ACH or credit card).
• Order details: what you buy, the delivery address, how you chose to pay and the payment status. We do not collect bank or card details on this website (see Payments).
• Visit counts: we count visits to this website ourselves (the page, the site or ad you came from, your country and device type). No cookie identifies you, and we store no IP address or name with these counts. If you arrive through one of our ads, a small cookie remembers the campaign name for 30 days so we know which ad brought an order.
• Basic technical data: such as your browser type and the pages you visit, kept by our hosting provider in its normal server logs.

• To prepare your quotes and process your orders.
• To make your shop drawings and arrange shipping.
• To call, text or email you about your project, your quote and your order.
• To keep the business, tax and warranty records the law and our warranty require.

We call or text you only with the consent you give at registration, and only about your project, quote and order. You can opt out at any time: reply STOP to a text, or tell us by phone or email. Message and data rates may apply.

Only the service providers needed to complete your order, and only what each one needs:

• Intuit QuickBooks, to send you a payable invoice and take ACH or card payments.
• Shipping carriers, to deliver your stair (name, phone and delivery address).
• Our email provider and our website host, to send your quotes, invoices and documents and to run the site.

We may also disclose information when the law requires it, or to protect our rights in a dispute about an order.

You pay by ACH or card through the invoice QuickBooks emails you when you place your order. Bank and card details are entered only in QuickBooks; this website never sees or stores them.

For as long as needed for your quotes and orders, and for the warranty, tax and legal records we must keep.

You can ask us to see, correct or delete your information by emailing sales@deciron.com or calling 704-750-0444. We keep only what we must by law or for an open order or warranty.

The site keeps your cart, your stair choices, your shipping option and your registration in your own browser so you do not lose them while you shop. We use no advertising or tracking cookies. The admin area uses a login cookie for Dec-Iron staff only.

The site uses encrypted connections (HTTPS). Access to customer records is limited to Dec-Iron staff.

The site is not for anyone under 18, and we do not knowingly collect information from children.

If we change this policy, we post the new version here with a new “last updated” date.