Shipping & Returns

Returns Policy
At The Balcony Company (TBC), customer satisfaction and product quality are very important to us. Returns are accepted only under the following conditions:

You received the wrong item or a defective product, and you do not wish to receive a replacement.
You notify us within 30 days of delivery.
The item is new, unused, and in its original packaging.
If the return is due to our error (incorrect or defective item), we will cover the return shipping costs. No other reasons are eligible for return. Custom-made products are non-returnable.

Once your return is approved and the item is received, you can expect your refund within four weeks, though most refunds are processed sooner. This timeline includes:

5–10 business days for transit time back to us
3–5 business days for return processing
5–10 business days for your bank to process the refund
To begin a return, please contact us with your order number and details. We’ll provide instructions promptly.

 
Shipping Policy
We currently ship within the 48 contiguous United States. For international or offshore customers, we can arrange delivery to a U.S. port of your choice.

Shipping costs will be estimated during checkout based on the products ordered and the delivery location. Please note that:

Shipping is not free, and charges may vary—especially for custom orders or special handling needs.
Final shipping charges may be adjusted if actual costs differ from estimates.
 
Incorrect or Damaged Shipments
If you receive an item that is incorrect or arrives damaged, please contact us immediately. We will repair or replace the product at no cost to you. If the item cannot be repaired, a full replacement will be provided.

 
Repairs by Third Parties
In cases where local repair is needed, please send clear digital photos of the damage. TBC will:

Evaluate the issue
Select the repair contractor
Authorize reimbursement for labor at fair local rates
Customers must pay the contractor upfront and submit the invoice to TBC for reimbursement.

 
Limitation of Liability
TBC provides a Limited Lifetime Warranty, which is the only warranty applicable to our products. This warranty supersedes all other express or implied warranties, including merchantability or fitness for a specific purpose.

Warranty coverage excludes:

Damage due to accident, negligence, alteration, abuse, or misuse
Products located outside the continental United States
For full details, please refer to our Warranty and Purchase Conditions document.