warranty

DecIron Products

LIMITED LIFETIME WARRANTY

Deciron, LLC (“DecIron”) guarantees its products on the following terms and conditions and with the following limitations:

Definition of Lifetime:

The Limited Lifetime Warranty is good for as long as DecIron is in business.

Definition of Product:

The Limited Lifetime Warranty applies to any iron product that is sold by DecIron with the exception of products sold “as is”, on clearance, or at a discounted price because of a product defect or given as compensation.

FILING CLAIMS

All claims should be made in via email, enclosing pictures of the product, sufficient for DecIron to determine whether this Limited Lifetime Warranty applies, and how.

TRANSPORTATION

DecIron’s products are insured in transit and therefore are guaranteed to arrive undamaged.  The purchaser must inspect the product immediately upon receipt and notify DecIron immediately if there has been damage in transit.  The purchaser also must cooperate fully with the insurer(s).

EARLY DETERIORATION

The purchaser is responsible to take reasonable care with the product.  The product MUST be cleaned periodically to avoid clay stains, which resemble oxidation.  During the first three months after installation, the purchaser must watch for scratches or paint defects and remediate them immediately.

Platform surfaces will show scratches and normal wear and tear and those are not covered by this Limited Lifetime Warranty. The surface is not intended for shoe traffic.  Floors should be covered with epoxy paint, vinyl or other appropriate floor covering, if they are going to be walked on with shoes.

If the product shows rust spots within one year of the invoice date, DecIron will arrange to remediate the problem at no cost.  After one year DecIron will charge 75% of its regular rate plus materials to remediate rust.

Once the product has been re-painted by DecIron the Limited Lifetime Warranty renews automatically for another year. Repairs made by a third party void this Limited Lifetime Warranty.

PAINT AND POWDER COATS WARRANTY

DecIron transfers the manufacturer’s warranty on paint and powder coats, which is 2 years.  However, all painted surfaces must be cleaned periodically.  Failure to clean the product will void the manufacturer’s warranty.  Touch-up paint is available only through the supplier.  Please refer to the “basic maintenance recommendations” brochure for additional information.

WELDS WARRANTY

Welds are guaranteed not to break from regular use.

INSTALLATION AND SAFETY WARRANTY

DecIron guarantees that its products exceed International Building Code requirements.

However, this guarantee is conditioned on proof of proper installation.  Therefore, the installer must be approved by DecIron.  A local engineer needs to approve the wall where the product is going to be installed.

DecIron does not guarantee, and its insurance does not cover, the quality of the wall or any structure to which its product is attached.  It is the responsibility of the installation contractor, or the customer, to ensure a quality framing or concrete wall. If it is old construction, an inspection should be made to the wall, and the results of said inspection reported to DecIron.

If there is water damage, termites, or any other deterioration in the walls holding the balcony or railings, DecIron is not responsible.

SATISFACTION WARRANTY

DecIron guarantees that the product shown online is similar to the one the purchaser will get. With time products are improved and slight differences might be noticed.

RETURNS

Product sent by DecIron incorrectly may be returned and will be replaced at DecIron’s expense.  Defective or damaged products will be repaired or replaced at the discretion of DecIron.  If the product is defective beyond repair, it will be replaced.

CUSTOM MADE PRODUCTS

Custom made products cannot be returned.

 

 

REPAIRS BY OTHERS

If repairs need to be made to a defective product, DecIron requires digital images of the needed repairs. One of DecIron’s estimators will assess the damages, and calculate a fair amount to be reimbursed to the customer for the repairs.  This amount will be based on $30 per hour plus materials for paint repairs and $55 per hour for welding repairs.

THE LIMITED LIFETIME WARRANTY SET FORTH ABOVE IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, AND DECIRON, LLC, NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER PERSON TO ASSUME, ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF ITS PRODUCTS. THIS WARRANTY SHALL NOT APPLY TO ANY PRODUCT WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE, OR MISUSE. THIS WARRANTY SHALL APPLY ONLY WITHIN THE BOUNDARIES OF THE CONTINENTAL UNITED STATES.

GOOD FAITH

DecIron believes in good faith and fairness, and wants to satisfy every customer.  Our products are built conscientiously and in a professional manner.  We guarantee you are going to be treated the same way we wish others to treat us.

Pedro L. Sánchez

Owner of DecIron LLC

 

CUSTOMER NAME:_______________________________INVOICE#:_______________

I agree with the terms explained on this document.

 

________________________                      ________

CUSTOMER SIGNATURE                          DATE

 

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